Privacy Policy
Your privacy and data protection are fundamental to our wellness philosophy. This policy explains how Novazamky Wellness collects, uses, and protects your personal information.
Our Commitment to Your Privacy
At Novazamky Wellness, we understand that your personal wellness journey is deeply private and precious. Your trust is the foundation of our relationship, and we are committed to protecting your privacy with the same care and attention we bring to your wellness goals.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our wellness programs. We believe in transparency and want you to understand exactly how your data is handled.
By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions or concerns.
Secure Data
Advanced encryption and security protocols
GDPR Compliant
Full compliance with data protection regulations
Transparency First
Clear, understandable privacy practices
Information We Collect
We collect different types of information to provide you with personalized wellness services and improve your experience on our platform.
Personal Information
- • Name and contact details
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- • Date of birth and age
- • Gender and demographic information
- • Wellness goals and preferences
Health & Wellness Data
- • Health conditions and medical history
- • Fitness activity and exercise data
- • Nutrition and diet information
- • Sleep patterns and quality metrics
- • Mood and mental wellness tracking
Technical Information
- • IP address and browser details
- • Device type and operating system
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- • Referral sources and exit pages
- • Session duration and page views
How We Collect Information
Direct Collection
- Account registration and profile setup
- Wellness assessments and questionnaires
- Consultation bookings and communications
Automatic Collection
- Website analytics and usage tracking
- Cookies and similar tracking technologies
- Device sensors and health app integrations
- Third-party wellness device data
How We Use Your Information
We use your personal information responsibly to provide personalized wellness services and enhance your overall experience with Novazamky Wellness.
Primary Uses of Your Data
Service Provision
Deliver personalized wellness consultations, treatments, and ongoing health support tailored to your specific needs and goals.
Personalization
Customize your wellness journey with tailored recommendations, content, and treatment plans based on your unique profile.
Communication
Send important updates about your wellness plan, appointment reminders, and educational content relevant to your health journey.
Quality Improvement
Analyze usage patterns and feedback to continuously improve our services, develop new wellness solutions, and enhance user experience.
Security & Compliance
Protect against fraud, ensure platform security, and comply with legal obligations and industry standards for data protection.
Research & Development
Conduct anonymized research to advance wellness science and develop innovative health solutions that benefit our community.
Legal Basis for Processing
Consent
When you explicitly agree to specific data processing activities, such as marketing communications or health data collection.
Contract Performance
To fulfill our contractual obligations when you purchase services or products from Novazamky Wellness.
Legitimate Interest
For service improvement, security measures, and business operations that benefit our users and business.
Legal Obligation
To comply with regulatory requirements and protect the rights and safety of our users and community.
Vital Interest
In rare cases where processing is necessary to protect your life or health, particularly in medical emergencies.
Public Interest
For public health initiatives and wellness programs that serve the broader community interest.
Information Sharing & Disclosure
We maintain strict controls over who can access your information and only share data when necessary to provide our services or meet legal obligations.
When We Share Information
Service Providers & Partners
Healthcare Professionals
Share relevant health information with licensed practitioners involved in your wellness care.
Technology Partners
Work with trusted technology providers for hosting, analytics, and platform services.
Payment Processors
Process transactions securely through certified payment service providers.
Legal & Safety Situations
Legal Requirements
Disclose information when required by law, court order, or regulatory authority.
Safety Protection
Share information to prevent harm to you, others, or protect public safety.
Business Transfers
In the event of merger, acquisition, or business sale, data transfers with same privacy protections.
Data Protection Measures
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict role-based access with multi-factor authentication for all systems
Monitoring
24/7 security monitoring and regular audits to ensure data protection
We Never Share
Prohibited Practices
- • Sell your personal data to third parties
- • Share information for unrelated marketing
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- • Use data beyond stated purposes without permission
Your Rights Override
- • You can opt-out of any non-essential sharing
- • We request separate consent for health data
- • Third-party agreements don't override your choices
- • You control your marketing preferences
Your Privacy Rights & Choices
You have comprehensive rights over your personal information. We make it easy to exercise these rights and control how your data is used.
Right to Access
Request a copy of all personal information we hold about you, including data sources, processing purposes, and sharing activities.
- Complete data inventory report
- Processing activity logs
- Third-party sharing details
Right to Rectification
Update or correct any inaccurate or incomplete personal information in your profile or health records.
- Self-service profile updates
- Health record corrections
- Contact information changes
Right to Erasure
Request deletion of your personal information from our systems, subject to legal and medical record retention requirements.
- Account deletion requests
- Specific data removal
- Third-party notification
Right to Portability
Receive your personal data in a structured, machine-readable format to transfer to another service provider.
- JSON/CSV export formats
- Health data portability
- Direct transfer options
Right to Object
Object to processing of your personal data for specific purposes, including marketing and automated decision-making.
- Marketing opt-out
- Profiling objections
- Research participation
Right to Restriction
Limit how we process your data in certain circumstances, such as during data accuracy verification or legal disputes.
- Processing limitations
- Accuracy verification
- Legal disputes
How to Exercise Your Rights
Email Request
Send your request with identity verification to our data protection team
[email protected]Online Portal
Access your privacy settings and manage data preferences anytime
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized wellness content.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems.
Duration: Session or up to 1 year
Purpose: Authentication, security, basic functionality
Performance Cookies
Allow us to count visits and traffic sources so we can measure and improve site performance.
Duration: Up to 2 years
Purpose: Analytics, usage statistics, performance optimization
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences.
Duration: Up to 1 year
Purpose: User preferences, personalized content, saved settings
Targeting Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests.
Duration: Up to 2 years
Purpose: Relevant advertising, marketing optimization
Health Tracking Cookies
Used to track wellness activities and health metrics you choose to share with our platform.
Duration: Up to 2 years
Purpose: Wellness tracking, progress monitoring
Third-Party Cookies
Set by trusted external services we use for enhanced functionality and analytics.
Duration: Varies by service
Purpose: Enhanced features, external analytics
Managing Your Cookie Preferences
Cookie Settings
Control which cookies are active on your device through our cookie preferences center.
Browser Controls
Use your browser settings to manage cookies, including blocking and deletion options.
Opt-Out Tools
Industry-wide opt-out mechanisms for targeted advertising and analytics.
Specific Tracking Technologies
Web Beacons & Pixels
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- • Measure campaign effectiveness and engagement
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Local Storage & Session Storage
- • Store data locally in your browser for faster performance
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- • Cache wellness content and personalized recommendations
- • Automatically cleared when you close your browser
Data Retention & Storage
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
Retention Periods by Data Type
Account Information
Health & Wellness Data
Financial & Transaction Data
Storage Locations
Primary Data Centers
We use secure, certified data centers located within the United Kingdom and European Union for primary data storage and processing.
Backup & Recovery
Encrypted backups are stored in geographically distributed locations to ensure data availability and disaster recovery capabilities.
Third-Party Services
Some services use reputable international providers with equivalent data protection standards and appropriate safeguards.
Data Deletion Process
1 Automatic Deletion
Data is automatically deleted according to our retention schedules when no longer needed for specified purposes.
- • Scheduled data purging processes
- • Account closure triggers
- • Retention period monitoring
2 User-Initiated Deletion
You can request deletion of your data through your account settings or by contacting our support team.
- • Self-service account deletion
- • Specific data removal requests
- • Bulk deletion of inactive accounts
3 Secure Destruction
All deletion processes ensure complete and secure destruction of data from all storage locations.
- • Multi-layer deletion verification
- • Backup system coordination
- • Third-party deletion confirmation
Contact Our Privacy Team
Have questions about this Privacy Policy or want to exercise your privacy rights? Our dedicated privacy team is here to help.
Get in Touch
Our Address
Novazamky Wellness
25 Harley Street, Marylebone
London W1G 9QW, United Kingdom
Data Protection Officer
For complex privacy matters or complaints, contact our Data Protection Officer directly.